Inspection outcome: Standards met
Last inspection: 08/10/2019
Pharmacy context
This community pharmacy is in a medical centre in the large market town of Pocklington. The pharmacy dispenses NHS and private prescriptions. The pharmacy provides medication in multi-compartmental compliance packs to help people take their medicines. And it delivers medication to people’s homes. The pharmacy offers a seasonal flu vaccination service. And a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. And it mostly keeps the records it needs to by law. The pharmacy has up-to-date written procedures that the team follows. And it has appropriate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The team members have training, guidance and experience to respond well to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond well when errors happen. They take the action needed to help prevent similar mistakes happening again. But they don’t fully record all their errors. So, the team does not have all the information it could to help identify patterns and reduce mistakes.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. And it provides all team members with opportunities to complete more training. The pharmacy provides feedback to team members on their performance. So, they can identify opportunities to develop their career. The pharmacy supports an open and honest culture with the team. The team members are good at supporting each other in their day-to-day work. And they openly discuss their errors and how they can prevent mistakes from happening again. So, they can improve their performance and skills. The pharmacy team members look for ways to improve. And they change how they work to help provide safer and more effective services.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. The pharmacy manages its services well. It keeps records of prescription requests and deliveries it makes to people. So, it can deal with any queries effectively. The pharmacy obtains is medicines from reputable sources. And it stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it mostly uses it to protect people’s private information.
Pharmacy details
Pocklington Medical Centre
1 Amos Drive
Pocklington
York
YO422BS
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |