Inspection outcome: Standards met
Last inspection: 05/09/2022
Pharmacy context
This is one of several Boots pharmacies located on Oxford Street in central London. The store is near Marble Arch and it is open extended hours over seven days. People who visit the pharmacy are mainly local workers or tourists rather than residents. Retail sales are the main focus of the business, and the pharmacy supplies both private and NHS prescriptions. It also offers a range of other pharmacy services such as treatments for hair loss, and travel and flu vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy has systems and processes in place to help make sure that its team members work safely. And it identifies and manages the risks associated with its services. The pharmacy team keeps the records it needs to by law. Pharmacy team members keep people’s private information safe, and they understand their role in protecting and supporting vulnerable people.
Principle 2. Staff
Overall, the pharmacy has enough staff to deliver its services safely, although some of its team members are new and inexperienced, so they require support and closer supervision. Team members have access to appropriate training, so they can develop the skills and knowledge needed for their roles. And the pharmacy supports a culture of openness and learning.
Principle 3. Premises
The pharmacy provides a suitable environment for people to receive healthcare services. It has consultation facilities so the pharmacy team members can provide services, such as vaccinations, or speak to people in private. But the pharmacy’s maintenance issues and poor hygiene standards in some areas detracts from the professional image.
Principle 4. Services, including medicines management
The pharmacy’s services are reasonably accessible and it’s working practices are safe, so people receive appropriate care. The pharmacy gets its medicines from reputable suppliers, and the team members make checks and manage medicines appropriately to make sure they are fit for purpose and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |