Boots (1116031)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks to its services. And it has documented procedures to help it provide services effectively. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. Team members record and discuss the mistakes they make to learn from them. But they don’t always capture key information in these records to help aid future reflection and additional learning.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete appropriate training to keep their knowledge up to date. They effectively discuss and implement changes to improve services and make the pharmacy safer. And they feel comfortable raising concerns with the right people if necessary.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has a suitable room where pharmacy team members can speak to people privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people, including people who use wheelchairs. The pharmacy has systems in place to help make sure it provides its services safely and effectively. These include processes to help ensure people's medicines are suitable for them and that they receive appropriate advice. It sources its medicines appropriately. And it generally stores and manages its medicines properly. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.