Inspection outcome: Standards met
Last inspection: 11/02/2022
Pharmacy context
This pharmacy is located within a busy rail station in London. The pharmacy dispenses NHS prescriptions. And it provides Covid-19 rapid antigen and PCR testing. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. The inspection took place during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services safely and staff follow written procedures. It records and reviews dispensing mistakes and shares the outcomes with the team. This helps prevent any reoccurrence and improve the processes at the pharmacy. It keeps the records it needs to under the law and maintains them well. The pharmacy manages information to protect the privacy, dignity and confidentiality of people who receive its services. And team members complete annual training on safeguarding and have a good understanding of how to deal with safeguarding concerns.
Principle 2. Staff
The pharmacy team members work in a supportive environment where they can raise concerns or make suggestions to improve services at the pharmacy. They are provided with time at work to complete ongoing training and have access to a range of resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is properly maintained, secured, and provides an environment that is suitable for the services provided. There is a room where people can have private conversations with a team member.
Principle 4. Services, including medicines management
The pharmacy has a range of systems which allow for its services to be provided in a safe and organised manner. It identifies people receiving higher risk medicines to carry out appropriate checks and provide them with relevant information so that they can take their medicines safely. The pharmacy also manages multi-compartment compliance packs well, using clear audit trails. It obtains its medicines from reputable sources, and they are kept secure and stored properly. They are supplied to people safely.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities it needs to provide its services. And it maintains them well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |