Boots (1108086)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks with its services. It has up-to-date written procedures for team members to follow to help them provide services safely. And it keeps accurate records as required by law. Team members record and learn from mistakes they make whilst dispensing. They mostly keep people’s confidential information secure. And they have the knowledge and support tools to help vulnerable people access care.

Principle 2. Staff

Pharmacy team members have the training, skills, and experience to manage the workload safely and effectively. They complete regular training, relevant to their role, to keep their skills up to date. And they feel confident to raise professional concerns should they need to.

Principle 3. Premises

The pharmacy’s premises are adequate for the services provided. They are clean, secure, and hygienic. Team members use a good-sized, soundproof consultation room for people to have private conversations and access services.

Principle 4. Services, including medicines management

The pharmacy’s services are easy to access. And it manages and delivers these services safely. The pharmacy uses technology to help team members provide suitable advice to people collecting their medicines. It obtains medicines from recognised sources, and team members store and manage them appropriately. They conduct regular checks to help make sure medicines are in good condition and safe to supply to people.

Principle 5. Equipment and facilities

Team members have access to the equipment they need to provide the pharmacy’s services and to keep people’s confidential information secure. And the pharmacy maintains and replaces its equipment so that it is suitable to use.