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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1108086)

Inspection outcome: Standards met

Last inspection: 08/08/2024

Pharmacy context

The pharmacy is in a retail park on the outskirts of Congleton in Cheshire. Its main activities include dispensing NHS prescriptions, private prescriptions and selling over-the-counter medicines. It supplies some medicines in multi-compartment compliance packs to help people take their medicines at the right times. And it provides a range of NHS services such as NHS Pharmacy First and seasonal flu vaccinations. It delivers some medicines to people’s homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks with its services. It has up-to-date written procedures for team members to follow to help them provide services safely. And it keeps accurate records as required by law. Team members record and learn from mistakes they make whilst dispensing. They mostly keep people’s confidential information secure. And they have the knowledge and support tools to help vulnerable people access care.

Principle 2. Staff

Standards met

Pharmacy team members have the training, skills, and experience to manage the workload safely and effectively. They complete regular training, relevant to their role, to keep their skills up to date. And they feel confident to raise professional concerns should they need to.

Principle 3. Premises

Standards met

The pharmacy’s premises are adequate for the services provided. They are clean, secure, and hygienic. Team members use a good-sized, soundproof consultation room for people to have private conversations and access services.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easy to access. And it manages and delivers these services safely. The pharmacy uses technology to help team members provide suitable advice to people collecting their medicines. It obtains medicines from recognised sources, and team members store and manage them appropriately. They conduct regular checks to help make sure medicines are in good condition and safe to supply to people.

Principle 5. Equipment and facilities

Standards met

Team members have access to the equipment they need to provide the pharmacy’s services and to keep people’s confidential information secure. And the pharmacy maintains and replaces its equipment so that it is suitable to use.

Pharmacy details

Unit E
Congleton Retail Park
Barn Road
CONGLETON
CW121LJ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards