Boots (1105223)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services well. It keeps people’s private information secure. And it responds well to feedback from people using the pharmacy by using this feedback to improve the safety and quality of its services. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They engage in continual shared learning processes to help reduce identified risks. And they measure the effectiveness of these actions. The pharmacy promotes a clear culture of safeguarding the safety and wellbeing of vulnerable people. And it reports concerns to protect the welfare of these people when needed. It generally keeps all records it must by law. But some gaps in these records occasionally result in incomplete audit trails.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services and to manage its workload effectively. It has some good systems in place for supporting the learning needs of its team members. These include continual learning opportunities and structured appraisals. The pharmacy advertises how its team members can seek support and provide feedback. And it uses this feedback to inform the safe management of its services. Pharmacy team members engage in ongoing conversations relating to risk management. And they are comfortable talking about their own mistakes. They demonstrate how they apply learning from these structured discussions to assist them in providing services safely.

Principle 3. Premises

The pharmacy is clean and secure. The premises are well maintained and offer a professional environment for the delivery of the pharmacy’s services. The pharmacy team actively promote access into the pharmacy’s consultation room. The room is soundproof and is well equipped to support the delivery of healthcare services.

Principle 4. Services, including medicines management

The pharmacy promotes its services and makes them easily accessible to people. The pharmacy works effectively to promote pharmacy led services. This means people can access treatment and advice quickly and are at the centre of the services they receive. The pharmacy has records and systems in place to make sure people get the right medicines at the right time. The pharmacy has effective planning strategies to help to manage risks associated with its services. And it has robust systems to help make sure people taking high-risk medicines have the support they need. The pharmacy obtains its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has some systems in place to provide assurance that its medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has all the equipment it needs to provide its services. It maintains this equipment and it stores it securely. Pharmacy team members manage and use equipment in ways which protect people’s confidentiality.