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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1104565)

Inspection outcome: Standards met

Last inspection: 25/08/2022

Pharmacy context

This community pharmacy is situated next door to a health centre. Most of the activity is dispensing NHS prescriptions and selling and giving advice about medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own home. Other services that the pharmacy provides includes substance misuse services, new medicines service and the discharge medicine service. The pharmacy also delivers medicines to people’s homes.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy manages people’s personal information safely. The pharmacy has some procedures to learn from its mistakes. And it generally keeps the records it needs by law. But because it doesn’t always record its mistakes it might miss opportunities to improve its ways of working.

Principle 2. Staff

Standards met

The pharmacy’s team members adequately manage the day‐to‐day workload within the pharmacy. The team has a range of experience and skills. And team members are comfortable about raising concerns. But staffing shortages mean that the team members are not always able to make use of the training materials available to them to help keep their knowledge and skills up to date. And the team is not always able to complete some governance tasks as intended.

Principle 3. Premises

Standards met

The pharmacy keeps its premises safe, secure, and appropriately maintained. And it has made changes to help keep its team members and people using the pharmacy safe during the pandemic.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers healthcare services which are mainly suitably managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. And it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy can't readily show the action it has taken in response to previous alerts. This makes it harder for the pharmacy to demonstrate how it has protected people. 

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Pharmacy details

Bracebridge Drive

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards