Boots (1104565)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy manages people’s personal information safely. The pharmacy has some procedures to learn from its mistakes. And it generally keeps the records it needs by law. But because it doesn’t always record its mistakes it might miss opportunities to improve its ways of working.

Principle 2. Staff

The pharmacy’s team members adequately manage the day‐to‐day workload within the pharmacy. The team has a range of experience and skills. And team members are comfortable about raising concerns. But staffing shortages mean that the team members are not always able to make use of the training materials available to them to help keep their knowledge and skills up to date. And the team is not always able to complete some governance tasks as intended.

Principle 3. Premises

The pharmacy keeps its premises safe, secure, and appropriately maintained. And it has made changes to help keep its team members and people using the pharmacy safe during the pandemic.

Principle 4. Services, including medicines management

The pharmacy offers healthcare services which are mainly suitably managed and are accessible to people. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. And it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing. But the pharmacy can't readily show the action it has taken in response to previous alerts. This makes it harder for the pharmacy to demonstrate how it has protected people. 

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.