Inspection outcome: Standards met
Last inspection: 10/07/2023
Pharmacy context
This community pharmacy is within a larger Boots store on a retail park in Middlesbrough. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy supplies a small number of medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks associated with its services. It keeps people’s confidential information safe. And it responds to feedback it receives about its services appropriately. The pharmacy mostly keeps the records it must by law. Its team members have a good understanding of how to act to protect the wellbeing of vulnerable people. And the pharmacy supports them to act on safeguarding concerns to help keep people safe. They engage in shared learning following mistakes they make during the dispensing process to reduce the risk of similar mistakes occurring.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work well together to provide its services. Team members complete relevant training, and the pharmacy supports them through structured learning and development reviews. Pharmacy team members engage in regular conversations designed to encourage safe working practices. And they are confident in providing feedback at work.
Principle 3. Premises
The pharmacy is clean, well maintained, and secure. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are fully accessible to people. Pharmacy team members regularly engage people in conversations about their health and their medicines. And they support people in making informed decisions about their health. The pharmacy obtains its medicines from reputable sources. It generally stores its medicines safely and securely. And it makes regular checks to ensure they remain safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has the required equipment for providing its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately.
Pharmacy details
Unit L
Cleveland Retail Park
Skippers Lane Industrial Estate
MIDDLESBROUGH
TS66UX
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |