Boots (1101294)

Inspection summary findings

Principle 1. Governance

The pharmacy team members follow processes for all services to ensure that they are safe. They record some mistakes to learn from them and know that reviewing these helps to reduce incidents. The pharmacy keeps most records as it should by law. But some records are incomplete. This does not affect people using the pharmacy. The pharmacy keeps people’s information safe and pharmacy team members help to protect vulnerable people.

Principle 2. Staff

The pharmacy does not always have enough staff members to provide its services quickly. And sometimes team members are carrying out activities without a pharmacist. This does not affect people as the pharmacy is closed. The pharmacy team members have access to training material to ensure they have the skills they need. The pharmacy sometimes gives them time to do this training. And sometimes team members do it at home. The pharmacy team discuss incidents and information shared from head office to learn from them and avoid the same thing happening here.

Principle 3. Premises

The pharmacy is safe and clean and suitable for its services. But the area where medicines are made up is small. And sometimes people can see what medicines other people are getting. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy helps people to make sure they can all use its services. The pharmacy team mostly provides safe services. Some people get their medicines supplied in packs that help them take their medicine. The pharmacy sometimes makes these up on the day it is supplying them. Team members are rushing so might make mistakes. They do not always record enough information and they give some people four packs at a time when prescriptions only ask for one. Pharmacy gets medicines from reliable sources and stores them properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.