Boots (1101108)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages the risks for the services it provides. It holds people’s confidential information securely, and it keeps its records as required by law. Pharmacy team members understand how to listen to and respond to feedback they receive from people using the pharmacy’s services. They have the knowledge to support them in identifying and reporting safeguarding concerns to help keep vulnerable people safe from harm. And they act openly and honestly by sharing learning following the mistakes they make during the dispensing process and through making effective changes to reduce risk.

Principle 2. Staff

The pharmacy employs a team with the appropriate skills and knowledge to deliver its services. It keeps its staffing levels and skill mix under review. Pharmacy team members engage in ongoing learning relevant to their roles. They take regular opportunities to share learning and information to support them in managing workload and minimising risk. And they understand how to provide feedback should they have a concern at work.

Principle 3. Premises

The pharmacy is secure, clean, and generally well maintained. People wanting to speak to a pharmacy team member in confidence have access to a suitable private consultation space.

Principle 4. Services, including medicines management

The pharmacy’s services are readily accessible to people. It obtains its medicines from licensed sources. Overall, it stores its medicines safely and securely. And its team members make regular checks to ensure medicines are safe to supply to people. Pharmacy team members work together effectively to manage the delivery of pharmacy services. And they take the time to have supportive conversations with people to help them look after their health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has the facilities and equipment it needs for providing its services. And it makes regular checks to ensure its equipment remains in safe working order. its team members use the equipment in a way which protects people’s privacy.