Boots (1096181)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services well. Its management team works closely with the associated prescribing service to monitor these risks. The pharmacy responds appropriately to feedback people raise about its services. It keeps the records required by law in good order and it manages people’s confidential information securely. Pharmacy team members have the knowledge to recognise and raise safeguarding concerns. And they engage well in processes designed to share learning and reduce risk following the mistakes they make during the dispensing process.

Principle 2. Staff

Pharmacy team members actively engage in continual learning opportunities designed to improve patient safety. They have regular opportunities to provide feedback. And they are aware of how to raise professional concerns. The pharmacy regularly reviews its staffing levels and skill mix to ensure they remain appropriate. It provides its team members with support to complete ongoing learning associated with their roles. Pharmacists benefit from the opportunity to reflect on their own personal development and performance at work. But the pharmacy does not extend this structured support style to the rest of the team.

Principle 3. Premises

The pharmacy is clean, hygienic, and secure. The online doctor website is professionally laid out and information on the website is clear and easy to understand. People begin their consultation from the medical condition they are seeking treatment for in line with GPhC guidance.

Principle 4. Services, including medicines management

The pharmacy ensures its services are accessible to people. It obtains its medicines from reputable suppliers. And it regularly assesses how it stores its medicines. The team complete regular checks of medicines to make sure they are fit to supply to people. Pharmacists show how they make meaningful interventions when supplying medicines. But there is a reliance on pharmacists being pro-active in seeking out further information to support their own clinical checks rather than having supportive information readily available to them. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services. It maintains its equipment to ensure it remains in safe working order. And its team members use the equipment appropriately.