Inspection outcome: Standards met
Last inspection: 22/04/2021
Pharmacy context
The pharmacy is located in an edge of town retail park in Canterbury. It is a midnight pharmacy and open 100 hours a week. The pharmacy provides a range of services, including the New Medicine Service, and seasonal flu vaccinations. The pharmacy does not offer a delivery service or provide medicines as part of the drug treatment services. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It is good at recording and regularly reviewing any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. The pharmacy shares its learnings with other pharmacies in the company. It protects people’s personal information and people can provide feedback about the pharmacy and its team. Team members understand their role in protecting vulnerable people. The pharmacy largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. It is good at providing its staff with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. They are able to raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members are able to take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and it manages them well. People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls and keeps a record of any action taken. This helps make sure that its medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Unit 2
Riverside Retail Park
Ten Perch Road Wincheap
CANTERBURY
CT13TQ
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |