Boots (1092368)

Inspection summary findings

Principle 1. Governance

The pharmacy has suitable up-to-date procedures to help identify and manage the risks to its services. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. And consistently record and learn from these. The pharmacy keeps all the records as required by law, in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. 

Principle 2. Staff

The pharmacy has a suitably qualified and skilled team who work well together to manage the pharmacy’s workload and services. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.

Principle 4. Services, including medicines management

The pharmacy provides its services using a range of safe working practices. And were good at making detailed notes to communicate any actions required. The pharmacy team members take steps to identify people taking some high-risk medicines. And provide these people with extra advice. The pharmacy team members dispense medicines into packs to help people remember to take them correctly. And the pharmacy delivers medicines. The pharmacy gets its medicines from reputable suppliers. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy displays some information about health-related topics.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.