Inspection outcome: Standards met
Last inspection: 08/03/2024
Pharmacy context
This retail pharmacy is situated within Victoria mainline train station in central London. It sells a range of over-the-counter medicines and dispenses prescriptions. It provides some other NHS services including Pharmacy First and the Hypertension Case Finding Service, and it administers seasonal flu vaccinations. The pharmacy also has a busy instalment dispensing service for people who misuse drugs.
Inspection summary findings
Principle 1. Governance
The pharmacy has effective systems to help ensure risks associated with its services are identified and managed. It keeps the records it needs to by law, and it has processes to protect people’s confidential information. Team members record and review their mistakes so that they can learn and improve from these events. And they understand how they can help and protect vulnerable people.
Principle 2. Staff
The pharmacy’s team members work well together and are supportive of each other. Team members have access to training resources to help keep their skills and knowledge up to date. The pharmacy’s workload is generally manageable, although team members are sometimes required to work flexibly and carry out multiple tasks as the pharmacy has some staff vacancies.
Principle 3. Premises
The pharmacy’s premises are secure, and they are generally suitable for the services it provides. It has consultation facilities so people visiting the pharmacy can have a private conversation with team members.
Principle 4. Services, including medicines management
The pharmacy manages its services safely and people with different needs can access its services. It obtains its medicines from licensed wholesalers, and it manages them appropriately. And it has a process to manage safety alerts and medicine recalls, so that people are supplied with medicines and medical devices that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use the equipment and facilities in a way that protects people’s privacy and dignity.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |