Boots (1091568)

Inspection summary findings

Principle 1. Governance

The pharmacy has effective systems to help ensure risks associated with its services are identified and managed. It keeps the records it needs to by law, and it has processes to protect people’s confidential information. Team members record and review their mistakes so that they can learn and improve from these events. And they understand how they can help and protect vulnerable people.

Principle 2. Staff

The pharmacy’s team members work well together and are supportive of each other. Team members have access to training resources to help keep their skills and knowledge up to date. The pharmacy’s workload is generally manageable, although team members are sometimes required to work flexibly and carry out multiple tasks as the pharmacy has some staff vacancies.

Principle 3. Premises

The pharmacy’s premises are secure, and they are generally suitable for the services it provides. It has consultation facilities so people visiting the pharmacy can have a private conversation with team members.

Principle 4. Services, including medicines management

The pharmacy manages its services safely and people with different needs can access its services. It obtains its medicines from licensed wholesalers, and it manages them appropriately. And it has a process to manage safety alerts and medicine recalls, so that people are supplied with medicines and medical devices that are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. And its team members use the equipment and facilities in a way that protects people’s privacy and dignity.