Inspection outcome: Standards met
Last inspection: 05/07/2024
Pharmacy context
This community pharmacy is located in the town of Hethersett near Norwich. It provides a variety of services including the dispensing of NHS and private prescriptions, the New Medicine Service (NMS) and the Pharmacy First service under patient group directions (PGDs). It also provides medicines in multi-compartment compliance packs for people who need additional support taking their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services well. And its team members review any dispensing mistakes regularly so they can learn from these. It has written procedures to help the team work safely and these are updated regularly. And it has appropriate insurance arrangements in place. The pharmacy keeps the records it needs to by law. And its team members know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. And team members do the right training for their roles. Team members do regular ongoing training to keep their knowledge and skills up to date. And they feel comfortable about raising any concerns. Targets do not affect team members ability to provide a safe and effective service.
Principle 3. Premises
The pharmacy is generally clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy provides its medicines and services safely. And it largely stores its medicines appropriately. People with different needs can access the pharmacy’s services. The pharmacy gets it medicines from reputable sources. And it takes the right action in response to safety alerts and recalls of medicines ensuring people get medicines fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |