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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1091091)

Inspection outcome: Standards met

Last inspection: 09/01/2023

Pharmacy context

This is a midnight pharmacy located in a retail park in Yeovil, Somerset. It serves its local population and visitors to the town seven days a week, opening until midnight from Monday to Saturday. The pharmacy sells a range of over-the-counter medicines, dispenses NHS prescriptions, provides flu vaccinations, a travel clinic and supplies medicines in multi-compartment compliance aids for people to use while living in their own homes. The pharmacy also supplies medicines for care homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services well. It has up-to-date written procedures that the team follow and team members are well aware of their roles. The pharmacy completes all the records it needs to by law. And it has suitable insurance to cover its services. The pharmacy team keeps people’s private information safe. And it knows how to protect the safety of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy trains its team members for the tasks they carry out well and they have regular ongoing training. The pharmacy team manages its workload safely and effectively. And team members support one another well. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.

Principle 3. Premises

Standards met

The pharmacy premises are clean, organised and appropriate for the services delivered. The pharmacy has enough workspace for the team to work effectively and dedicated rooms for more risky medicines preparation. The pharmacy has a suitable soundproofed room for private conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services to support the health needs of the local community. And people can easily access these services. The pharmacy delivers it services safely and effectively. And team members make suitable checks to ensure people taking higher risk medicines do so safely. They store and manage medicines appropriately. And they take the right action in response to safety alerts, so people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has appropriate equipment for the services it provides. And it keeps its equipment clean and well maintained to make sure it is safe to use. 

Pharmacy details

Unit 7
The Peel Centre
Babylon Hill

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards