Boots (1090272)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures help team members provide services safely and effectively. Team members record mistakes they make during the dispensing process, and they make changes to help prevent a similar error happening again. They mostly keep the records required by law and they keep people’s private information secure. They know how to respond appropriately to concerns about the welfare of vulnerable adults and children.

Principle 2. Staff

The pharmacy has a large team with the appropriate training and skills to manage the workload. The pharmacist effectively supervises team members who are not yet qualified in their role and helps them learn. Team members receive regular ongoing training to develop their skills and knowledge. And they ask appropriate questions when helping people with their healthcare needs. 

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services provided. It has suitable facilities for people requiring privacy when accessing the pharmacy’s services. 

Principle 4. Services, including medicines management

The pharmacy manages the delivery of its services safely and effectively. And it makes them accessible to people. Team members supply people with the necessary information to help them take their medicines correctly. They manage and store medicines as they should. And they complete checks on them to ensure they remain fit for supply. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.