Boots (1090076)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services in a suitable manner. Members of the pharmacy team understand how to protect the welfare of vulnerable people. They monitor the safety of their services by recording their mistakes and learning from them. But they don’t always record enough detail. This could make it harder for them to spot patterns and help prevent the same things happening again. The pharmacy adequately maintains most of the records that it needs to. But its team members are not always recording enough or accurate details for some of its records. This means that they may not have all the information needed if problems or queries arise.

Principle 2. Staff

The pharmacy has enough suitably qualified staff to manage its workload safely. The pharmacy’s team members understand their roles and responsibilities. And they keep their skills and knowledge up to date by completing on-going training.

Principle 3. Premises

The pharmacy is clean and secure. Its premises provide a suitable environment to deliver healthcare services.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely. Its team members can make suitable adjustments to help people with different needs to access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources, it largely stores and manages its medicines appropriately. And, the pharmacy’s team members take extra care when people are prescribed higher-risk medicines. But they don't always record any information when some people receive these medicines. This makes it difficult for them to show that they have provided appropriate advice when supplying them.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. Team members ensure that they are largely kept clean.