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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1089118)

Inspection outcome: Standards met

Last inspection: 12/03/2020

Pharmacy context

The pharmacy is in a large Boots store close to Hull City Centre. The pharmacy dispenses NHS and private prescriptions. The pharmacy supplies some medicines in multi-compartment compliance packs to help some people take their medicines. And it delivers medication to people’s homes. The pharmacy provides the seasonal flu vaccination service. And the supervised methadone consumption service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team identifies and manages the risks associated with its services. The pharmacy team members respond competently when errors happen. They record all their errors and regularly review them. The team uses this information to take appropriate action to help prevent similar errors happening again. The team members have training and guidance to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy has arrangements to protect people’s private information. And it keeps the records it needs to by law. People using the pharmacy can raise concerns and provide feedback.

Principle 2. Staff

Standards met

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The team members support each other in their day-to-day work. And they have opportunities to develop their knowledge. The team members share information and learning particularly from errors when dispensing. The pharmacy encourages the team members to identify areas for improvement when delivering services. And it supports team members to make changes to improve the safe delivery of the pharmacy services.

Principle 3. Premises

Standards met

The pharmacy is clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

Standards met

The pharmacy team provides services that support people's health needs. The team members manage the pharmacy services well. They identify potential issues that may affect the safe delivery of services. And they act to address them. The team members keep records of prescription requests and deliveries. So, they can deal with any queries effectively. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services and to protect people’s private information.

Pharmacy details

Unit 3A
Kingston Retail Park
Kingston Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards