Boots (1088411)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members generally follow them to complete the required tasks. The pharmacy asks people using the pharmacy for their views. And, it acts to improve the quality of services in response. The pharmacy protects people’s confidential information. And, it generally keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They openly discuss and record mistakes that happen. But sometimes the person making the mistake is not told. So, they may miss out on learning opportunities. The pharmacy team members make some changes after mistakes happen to reduce the risk of a similar mistake. But they don’t always review the records and so may not always make the most effective changes.
​

Principle 2. Staff

The pharmacy team members are suitably qualified and have the right skills for their roles and the services they provide. The team members feel comfortable discussing their concerns about the pharmacy’s ways of working. And they work well together to resolve these issues. They undertake training regularly. And, they reflect on their own performance, discussing any training needs with the pharmacist and other team members. They support each other to reach their goals.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is easily accessible to people, including people using wheelchairs. And it has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And, they provide these people with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And they give these people some advice to help them take their medicines safely. But, they don’t always provide them with relevant written information.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.