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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1085495)

Inspection outcome: Standards met

Last inspection: 20/01/2020

Pharmacy context

A Boots pharmacy located in a retail park in central in Kingston Upon Thames. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), the New Medicine Service (NMS), multi-compartment compliance aids, supervised consumption and a delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy regularly reviews its practices to make them safer and more effective. The pharmacy team identifies and manages risks in the pharmacy appropriately and team members record their errors and learn from them to stop them happening again. They are clear about their roles and responsibilities and work in a safe and professional way. The pharmacy keeps up-to-date records as required by the law and it keeps people’s private information safe. Team members know how to protect the safety of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough people in its team. Members of the pharmacy team keep their skills and knowledge up to date. So, they can deliver safe and effective care. They’re comfortable about giving feedback on how to improve the pharmacy’s services. Team members know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

Standards met

The pharmacy's premises are clean, tidy and suitable for the provision of its services. The premises are well maintained, and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective. The pharmacy provides services that people can access easily. It gets its medicines from reputable sources and it stores most of them appropriately and securely. Members of the pharmacy team make sure people have the information they need to take their medicines safely. They carry out the checks they need to so they can make sure the pharmacy’s medicines are fit for purpose. They dispose of waste medicines properly. And they respond well to drug alerts or product recalls. So, people get medicines or devices which are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure its equipment is kept clean.

Pharmacy details

140A London Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards