Inspection outcome: Standards met
Last inspection: 20/08/2024
Pharmacy context
This is a community pharmacy located in a residential area in the city of Glasgow. Its main service’s include dispensing NHS prescriptions, including serial prescriptions and selling over-the-counter medicines. The pharmacy provides medicines in multi-compartment compliance packs to people to help them take their medicines at the right times. And it provides a substance misuse service. Pharmacy team members provide advice on minor ailments and medicines’ use.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks with the services it provides. Pharmacy team members record and discuss mistakes made during the dispensing process and they make changes to help prevent the same mistake happening again. And they understand their role in helping to protect vulnerable people. The pharmacy keeps the records it needs to by law, and it suitably protects people's confidential information.
Principle 2. Staff
Pharmacy team members have the necessary skills and knowledge for their roles and the services they provide. They manage the workload well and provide support to each other as they work. And they feel comfortable raising concerns and discussing improvements to provide a more effective service.
Principle 3. Premises
The pharmacy premises are appropriate for the services it provides. They are clean, secure and provide a professional appearance. There is a private consultation room where people can have confidential conversations with a member of the pharmacy team.
Principle 4. Services, including medicines management
Pharmacy team members manage and provide the pharmacy service’s safely and effectively. And they make them easily accessible to people. The pharmacy suitably sources its medicines from recognised suppliers, and it stores them appropriately. And team members carry out checks to ensure they keep medicines in good condition.
Principle 5. Equipment and facilities
Team members have access to the appropriate equipment that is fit for purpose and safe to use. And they use them appropriately to keep people’s confidential information secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |