Inspection outcome: Standards met
Last inspection: 24/09/2020
This is a community pharmacy in a busy retail park in Milton Keynes, Buckinghamshire. It sells a range of over-the counter medicines and dispenses prescriptions. It offers Medicine Use Reviews (MURs), New Medicine Service (NMS) checks and a prescription delivery service. It supplies medicines in multi-compartment compliance packs to a handful of people who need assistance in managing their medication. It also provides winter flu vaccinations and has a small number of people who receive instalment supplies for substance misuse treatment. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably manages the risks associated with its services. It keeps the records it needs to by law and people can provide feedback about the quality of services they receive. The pharmacy has procedures to learn from its mistakes so it can continually improve the safety of its services. And members of the pharmacy team keep people’s personal information safe. They also understand how to protect the wellbeing of vulnerable people.
Principle 2. Staff
Members of the pharmacy team work well together and they can manage their current workload effectively. They have access to training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are clean and provide a suitable environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy manages its services safely to help make sure that people receive appropriate care. The pharmacy sources, stores and manages medicines safely, to ensure that all the medicines it supplies to people are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its equipment and facilities well.
Westcroft Retail Park
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|