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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1085119)

Inspection outcome: Standards met

Last inspection: 24/09/2020

Pharmacy context

This is a community pharmacy in a busy retail park in Milton Keynes, Buckinghamshire. It sells a range of over-the counter medicines and dispenses prescriptions. It offers Medicine Use Reviews (MURs), New Medicine Service (NMS) checks and a prescription delivery service. It supplies medicines in multi-compartment compliance packs to a handful of people who need assistance in managing their medication. It also provides winter flu vaccinations and has a small number of people who receive instalment supplies for substance misuse treatment. This inspection was undertaken during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably manages the risks associated with its services. It keeps the records it needs to by law and people can provide feedback about the quality of services they receive. The pharmacy has procedures to learn from its mistakes so it can continually improve the safety of its services. And members of the pharmacy team keep people’s personal information safe. They also understand how to protect the wellbeing of vulnerable people.

Principle 2. Staff

Standards met

Members of the pharmacy team work well together and they can manage their current workload effectively. They have access to training resources to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are clean and provide a suitable environment for people to receive healthcare services.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages its services safely to help make sure that people receive appropriate care. The pharmacy sources, stores and manages medicines safely, to ensure that all the medicines it supplies to people are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its equipment and facilities well.

Pharmacy details

Unit A
Westcroft Retail Park
Barnsdale Drive

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards