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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1085016)

Inspection outcome: Standards met

Last inspection: 19/06/2019

Pharmacy context

This community pharmacy is in a Cambridge retail park. It dispenses NHS prescriptions which it receives from several local surgeries. The pharmacy is used by a range of people and opens until midnight every day. It provides several services including Medicines Use Review (MUR) and New Medicine Service (NMS) consultations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages its risks well. Its team members monitor risks and make improvements to the pharmacy’s dispensing service. The pharmacy keeps the legal records that it needs to and generally makes sure that these are accurate. Its team members manage confidential information appropriately. And they know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to safely provide its services. Its team members are appropriately qualified and perform their roles well. The pharmacy encourages its team members to undertake ongoing training and gives them time set aside to complete it. This helps them keep their knowledge and skills up to date. 

Principle 3. Premises

Standards met

The pharmacy provides its services from suitable premises.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally manages its services well. It manages its medicines well and makes sure that they are safe for people to use. The pharmacy’s team members identify higher-risk medicines and provide people with appropriate information so they can use them safely. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment and facilities to provide its services safely, and it maintians them properly.

Pharmacy details

Unit 3 Cambridge Retail Park
Newmarket Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards