Inspection outcome: Standards met
Last inspection: 27/06/2019
Pharmacy context
This is a community pharmacy located in a retail park in Cheltenham, Gloucestershire. A wide range of people use the pharmacy’s services. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS), seasonal flu vaccinations, Emergency Hormonal Contraception (EHC) and the NHS Urgent Medicine Supply Advanced Service (NUMSAS). And, it supplies medicines inside multi-compartment compliance packs, if people find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages most risks appropriately. Team members record mistakes that occur during the dispensing process, they learn from them and act to prevent similar mistakes happening. Members of the pharmacy team understand how they can help to protect the welfare of vulnerable people. But, the pharmacy does not always maintain all of its records, in accordance with the law or best practice. This means that team members may not have all the information they need if problems or queries arise.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. In general, members of the pharmacy team understand their roles and responsibilities. The pharmacy provides them with resources to complete ongoing training. This helps to ensure that their skills and knowledge are kept up to date.
Principle 3. Premises
The pharmacy's premises are secure and provide an appropriate environment for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources and it stores most of them appropriately. In general, the pharmacy’s services are provided safely and effectively. But, team members don’t always make relevant checks or record relevant information when people receive some medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. And, the pharmacy does not always keep records for some of its services. This means that team members may not have all the information they need if problems or queries arise.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. Its equipment is clean and well maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |