Boots (1081493)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards and identify and manage risks well. The pharmacy has good processes for learning from mistakes and uses these to improve the safety and quality of the services it provides. The pharmacy adequately manages people’s personal information and knows how to protect vulnerable people.

Principle 2. Staff

The team members manage the pharmacy’s workload well. It has contingency arrangements in place to cover staff absence. The pharmacy empowers its team members to act in the best interests of the people who use its services. The pharmacy actively seeks its team's views on how to improve services and implements good suggestions. The pharmacy has a work culture of openness, honesty and training. People who work in the pharmacy do ongoing training to help keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The premises are secure from unauthorised access when open and when closed.

Principle 4. Services, including medicines management

The pharmacy provides its services safely and effectively. People receive the advice and support they need to help them use their medicines appropriately. It proactively identifies people taking high-risk medicines to ensure they get the advice they need to take their medicines safely. The pharmacy stores medicines safely. The pharmacy responds well to drug alerts or product recalls to make sure that people only get medicines which are safe.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It adequately maintains the equipment and facilities that it uses.