Inspection outcome: Standards met
Last inspection: 22/01/2020
Pharmacy context
The pharmacy is located on a busy high street near University College Hospital in a mainly commercial area with people working locally in central London. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include treatment for hair retention, cystitis, substance misuse, needle exchange, pneumococcal and flu vaccinations. The pharmacy has healthy living status.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It identifies and manages risk well. The pharmacy keeps the records it needs to show medicines are supplied safely and legally. It has written procedures which tell staff how to complete tasks effectively. The pharmacy team members make sure that people have the information they need so that they can use their medicines safely. They understand their role in protecting the welfare of vulnerable people and keeping people’s information secure.
Principle 2. Staff
The pharmacy team members work effectively together and manage the workload in the pharmacy. They work in a supportive environment and are actively encouraged to undertake ongoing learning. Team members make suggestions to improve safety and workflow.
Principle 3. Premises
The pharmacy’s premises are clean, safe and suitable for the provision of healthcare services. The pharmacy prevents people accessing the premises when it is closed to keep medicines and information safe.
Principle 4. Services, including medicines management
People with a variety of needs can access the pharmacy’s services. The pharmacy opens early and stays open later than usual. It gets its medicines from reputable suppliers to protect people from harm. The pharmacy team members make sure that medicines are stored securely at the correct temperature so that medicines supplied are fit for purpose. They take the right action if any medicines or devices need to be returned to the suppliers. The pharmacy team makes sure that people have all the information they need so that they can use their medicines in the right way. They give advice to people about where they can get other support.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities for the services it provides. It uses these appropriately to keep people’s information safe and protect privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |