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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1043636)

Inspection outcome: Standards met

Last inspection: 10/12/2019

Pharmacy context

This is a high street pharmacy in a small town. Some NHS prescriptions are assembled off-site at another pharmacy owned by the company. The pharmacy sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides services including emergency hormonal contraception, smoking cessation, treatment for minor ailments and a seasonal ‘flu vaccination service for NHS and private patients. Substance misuse services are also available.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team works safely. Its team members record and review their mistakes so they can learn from them. And they take action to help stop mistakes from happening again. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

Good practice

The pharmacy has enough staff to manage its workload safely. Pharmacy team members complete regular training and have a good understanding about their roles and responsibilities. And they feel comfortable speaking up about any concerns they have.

Principle 3. Premises

Standards met

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout generally protects people’s privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easy for people to access. If it can’t provide a service, it directs people to somewhere that can help. The pharmacy’s working practices are safe and effective. Its team members take extra care with high-risk medicines to help make sure that people use these safely. It stores medicines appropriately and carries out some checks to make sure they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.

Pharmacy details

118 Dunraven Street
TONYPANDY
CF401AS
Wales

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards