Inspection outcome: Standards met
Last inspection: 30/07/2019
Pharmacy context
This is a community pharmacy located in the centre of Chepstow in Wales. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Discharge Medicines Reviews (DMRs), the Common Ailments Service, Emergency Hormonal Contraception (EHC), pneumonia and seasonal flu vaccinations. It supplies multi-compartment compliance aids to people if they find it difficult to take their medicines on time. And, some people’s prescriptions are assembled from another part of the company’s premises.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Members of the pharmacy team monitor the safety of their services by recording mistakes and learning from them. But they could record a little more detail, which would make it easier for them to spot patterns and help prevent the same things happening again. The team understands how to protect the welfare of vulnerable people. And, the pharmacy protects people's private information well.
Principle 2. Staff
The pharmacy's team members understand their roles and responsibilities. They are provided with resources to keep their skills and knowledge up to date. The pharmacy provides services using a team with a range of skills and experience. But, the pharmacy's current staffing levels means that they sometimes struggle to manage the workload. And the pharmacy has no contingency plan to cope with staff absence. This could make it more difficult to manage all of their workload safely.
Principle 3. Premises
The pharmacy's premises are secure and provide an appropriate environment to deliver its services.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from reputable sources and stores its medicines appropriately. In general, it provides its services safely and effectively. The pharmacy’s team members take extra care with higher-risk medicines. But, they don't always record relevant information when people receive these medicines. This makes it difficult for them to show that appropriate advice has been provided upon supply. And, they are supplying some medicines inside multi-compartment compliance aids without fully ensuring that they are suitable to be packed in this way.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |