Inspection outcome: Standards met
Last inspection: 30/01/2020
Pharmacy context
This is a high street pharmacy in a small rural town. The pharmacy sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides services including emergency hormonal contraception, treatment for minor ailments, and a seasonal ‘flu vaccination service for NHS and private patients. Substance misuse services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. Its team members record and review their mistakes so they can learn from them. And they take action to help stop mistakes from happening again. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And its staff receive training so that they know how to keep people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members complete regular training and have a good understanding about their roles and responsibilities. And they feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy is generally clean and tidy. It is secure and has enough space to allow safe working. Its layout protects people’s privacy.
Principle 4. Services, including medicines management
The pharmacy is good at promoting the services it provides so that people know about them. But some people, such as wheelchair users, may have difficulty accessing services. If the pharmacy can’t provide a service, it directs people to somewhere that can help. Its working practices are safe and effective. And its team members take extra care with high-risk medicines to help make sure that people use these safely. It generally stores medicines appropriately and carries out some checks to help make sure that they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It makes sure these are always safe and suitable for use. It generally uses equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |