Boots (1043289)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. But its team members do not always record their mistakes. So it is likely that some chances to learn from them might be missed. The pharmacy keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe.  The pharmacy’s team members can recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage the workload safely. Pharmacy team members complete regular training and have a good understanding about their roles and responsibilities. They can speak up about the way the pharmacy works.

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

The pharmacy provides services that people can access easily. If it can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are safe and effective. It is particularly good at managing its substance misuse services. And it generally manages medicines well.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.