Inspection outcome: Standards met
Last inspection: 15/10/2019
Pharmacy context
This is a community pharmacy on a main road near the city centre close to other non-retail businesses. It dispenses NHS prescriptions including supplying medicines in multi-compartmental compliance packs. The pharmacy offers a repeat prescription collection service. And charged-for medicines’ delivery service. It also provides substance misuse services. The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over-the-counter medicines. It offers smoking cessation, seasonal flu vaccination and malaria prophylaxis.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. And they review these and make changes to avoid the same mistake happening again. The pharmacy asks people for feedback. And pharmacy team members discuss this to make pharmacy services better. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced team members to safely provide services. The pharmacy compares the number and qualifications of team members to how busy the pharmacy is. And then it makes changes when required. This ensures a skilled and qualified team is always available to provide pharmacy services. Team members have access to training material to ensure they have the skills they need. The pharmacy gives them time to do this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe. They make suggestions to improve services. And they discuss incidents to learn from them and avoid the same thing happening again.
Principle 3. Premises
The premises are safe and clean, and suitable for the pharmacy’s services. The pharmacy deals appropriately with maintenance issues. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members all play their part in different services to ensure that the are safe and effective. They give people information to help them use their medicines. And they provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |