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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1042560)

Inspection outcome: Standards met

Last inspection: 15/08/2019

Pharmacy context

The pharmacy is in the town centre of Lanark. It dispenses NHS prescriptions and provides a range of extra services. The pharmacy collects prescriptions from the local surgeries. And offers a delivery service to housebound and vulnerable people. It supplies medicines in multi-compartmental compliance ​packs when people need extra help taking their medicines. And it provides dispensing services and advice to local care homes. Consultation facilities are available, and people can be seen in private.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members complete training and work to professional standards. They keep good records when mistakes happen. And senior pharmacy team members carry out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for improved safety measures. And they are proactive at identifying risks and making service improvements. The pharmacy keeps ​​the records it needs to by law. And it provides regular training for the team to keep confidential information safe. The team members understand their role in protecting vulnerable people. People using the pharmacy can raise concerns. And the pharmacy team members know to follow the company's complaints handling procedure. They listen to people and put things right when they can. And make service changes to improve people’s experiences.
 

Principle 2. Staff

Standards met

The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.

Principle 3. Premises

Standards met

​The pharmacy premises are clean. And provide a safe, secure and professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

Standards met

​The pharmacy has up-to-date working instructions for its services. And these support the pharmacy team members to work in a safe and effective way. The pharmacy sources and generally manages its medicines well. And stores them safely and securely. The pharmacy manages its services well and they are accessible to people with mobility difficulties. The pharmacy identifies people taking high-risk medicines. So, it can provide these people with extra advice and information. The pharmacy dispenses multi-compartmental compliance packs to support people to take their medicines. And suitably experienced team members provide a dispensing and advisory service to local care homes.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services and it keeps them clean and well-maintained.

Pharmacy details

85-87 High Street
LANARK
ML117LN
Scotland

Find nearby pharmacies

What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards