Boots (1042239)

Inspection summary findings

Principle 1. Governance

The pharmacy team is good at reviewing mistakes made during the dispensing process and can demonstrate how it uses the reviews to improve the safety of its dispensing process. It effectively identifies and manages the risks associated with the services it provides to people. The pharmacy keeps most of the records it needs to by law and protects people’s confidential information well. Pharmacy team members are suitably equipped to help protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy employs enough suitably skilled team members to manage its workload. It supports its team members to keep their professional knowledge and skills up to date. The pharmacy team demonstrates a good culture of learning and team members learn from other pharmacies and respond proactively to external incidents.

Principle 3. Premises

On the whole, the pharmacy's premises are suitable for the services it provides and are appropriately maintained. The pharmacy has a suitably private consultation room where people can have a confidential conversation with a pharmacy team member. The pharmacy could do more to keep all areas clean and tidy, and free from potential tripping hazards.

Principle 4. Services, including medicines management

The pharmacy team provides a range of services which are easily accessible to people. These services are well managed, and the pharmacy provides them safely to people. The pharmacy correctly stores its medicines and team members complete regular checks of its medicines to ensure they are fit for purpose before they are supplied to people.

Principle 5. Equipment and facilities

The pharmacy has suitable equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.