Inspection outcome: Standards met
Last inspection: 15/11/2019
Pharmacy context
The pharmacy is in the town centre of Inverness. It has long opening hours. And it opens on a Saturday and a Sunday. The pharmacy dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it offers a repeat prescription collection service and a medicines’ delivery service. The pharmacy advises on minor ailments and medicines’ use. And it supplies a range of over-the-counter medicines. The pharmacy provides dispensing services and advice to care homes. And it offers smoking cessation and vaccination services.
Inspection summary findings
Principle 1. Governance
The pharmacy team members work to professional standards. And they keep good records about mistakes when they happen. The team members discuss the mistakes at regular meetings. And this helps them to make safety improvements to keep services safe. The pharmacy keeps the records it needs to by law. And it provides regular training for the team to keep confidential information safe. The team members understand their role in protecting vulnerable people. People using the pharmacy can raise concerns. And the pharmacy team members know to follow the company's complaints handling procedure. They listen to people and put things right when they can. And make service changes to improve people’s experiences.
Principle 2. Staff
The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably qualified pharmacy team members throughout the week. The pharmacy encourages the pharmacy team to develop. And it provides protected time in the work-place for them to learn. This ensures the team members keep up to date in their roles. The pharmacy team members support each other in their day-to-day work. And they speak up at regular meetings so that services continue to improve.
Principle 3. Premises
The premises is secure, clean and hygienic. It has a consultation room that is professional in appearance. And it is an appropriate space for people to sit down and have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know about its extended opening hours and the services that are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And the pharmacy team members keep the equipment clean and maintained.
Pharmacy details
11-1 East Gate Shopping Cnt.
East Gate
INVERNESS
IV23PP
Scotland
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |