Inspection outcome: Standards met
Last inspection: 22/09/2022
Pharmacy context
This is a community pharmacy within the main shopping centre of Glenrothes. Its main activity is dispensing NHS prescriptions. And it supplies medicines in multi-compartment compliance packs to some people who need help remembering to take their medicines at the right times. The pharmacy offers a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And it supplies a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks with its services. It keeps people’s private information secure. And the team is adequately equipped to manage any safeguarding concerns to help protect vulnerable people. Team members record and report details of mistakes they make while dispensing and they make some changes in practice to reduce the risk of further mistakes. Pharmacy team members mainly follow the pharmacy’s written procedures to help them safely carry out tasks. And they keep the records they need to by law. But some record keeping is not robust, introducing risk into the system.
Principle 2. Staff
Principle 3. Premises
The pharmacy is suitable for the services it provides. It keeps its premises clean, secure, and well maintained. And it has a suitable, sound‐proofed room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible to people. It suitably manages its services to help people look after their health. And the pharmacy team provides appropriate advice to people about their medicines. The pharmacy correctly sources its medicines, but it does not always follow a robust process for checking the expiry dates. So, there is an increased risk that some medicines may not be fit to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |