Boots (1041832)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards and identify and manage risks effectively. The pharmacy team members log any mistakes they make during the dispensing process. They are good at learning from these and generally act to avoid repeating errors. The pharmacy enables people to give feedback. And it uses this feedback to help prevent future errors. It tells people how it uses their private information. And it keeps the records it is required to by law. The pharmacy team members understand how they can help to protect the welfare of vulnerable people. And they follow clear documented procedures and take appropriate action when they have concerns. 

Principle 2. Staff

There are enough pharmacy team members for the services provided. The pharmacy team members are competent. And they have the appropriate skills and qualifications for their roles. They work effectively together in a supportive environment. And undertake regular learning both during the working day and at home. They learn from near miss error reviews and from people’s feedback. And they act to improve safety. They also feedback their own ideas and act on them to improve their services.

Principle 3. Premises

The premises are tidy and clean and provide a suitable environment for the services offered. The pharmacy is protected from unauthorised entry. ​​There are good facilities to allow people to have a confidential conversation if needed. And there is a discrete area at the counter to further aid private interaction.

Principle 4. Services, including medicines management

The pharmacy provides the normal range of services under the Scottish contract. The pharmacy team members use a range of safe working practices. These include use of audit trails and baskets for dispensing. These assist with the near miss error process and in preventing items becoming mixed. The pharmacy team members ensure high-risk medications, including those containing valproate, are appropriately managed. And they generally ensure that medicines are fit for purpose. There is a suitable system for providing medicines in ​multi-compartment compliance packs. And the team mostly provides patient information leaflets for people receiving these packs.

Principle 5. Equipment and facilities

The pharmacy has sufficient resources in place to effectively provide the services on offer. And it properly calibrates and stores its measuring equipment.