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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1041437)

Inspection outcome: Standards met

Last inspection: 08/01/2024

Pharmacy context

This pharmacy is located in a small shopping centre, and above a train station, in West London. The pharmacy provides blood pressure testing and the flu vaccine service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages its risks appropriately to make sure people are kept safe. It keeps the records it needs to by law. So, it can show that supplies are made safely and legally. Team members get training, so they know how to protect vulnerable people and the pharmacy manages and protects people’s confidential information appropriately.

Principle 2. Staff

Standards met

The pharmacy has just about enough staff to provide its services safely. Team members work in a supportive environment and are provided with some ongoing training. But they do not always have time set aside to do it. This may mean they do not always have opportunities to keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy’s services and are mostly clean. People can have a conversation with a team member in a private area. 

Principle 4. Services, including medicines management

Standards met

People with a range of needs can access the pharmacy’s services and the pharmacy provides its services safely. The pharmacy highlights prescriptions for higher-risk medicines, so that there is an opportunity to speak with these people when handing the medicines out. The pharmacy manages its medicines well and appropriate action is taken where stock is not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely.

Pharmacy details

Units 31-32
Broadway Shopping Centre
Hammersmith Broadway
LONDON
W69YD
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards