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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1041340)

Inspection outcome: Standards met

Last inspection: 22/01/2020

Pharmacy context

The pharmacy is located on a busy high street near University College Hospital in a mainly commercial area with people working locally in central London. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides health advice. The pharmacy dispenses medicines in multi-compartment compliance aids for people who have difficulty managing their medicines. Services include supply of a range of travel medicines and vaccinations including flu. The pharmacy has healthy living status.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. The pharmacy team members identify and manage risk well. The pharmacy keeps the records it needs to show medicines are supplied safely and legally. It has written procedures which tell staff how to complete tasks effectively. The pharmacy team makes sure that people have the information they need so that they can use their medicines safely. They understand their role in protecting the welfare of vulnerable people and keeping people’s information secure.

Principle 2. Staff

Standards met


The pharmacy team works effectively together and manages the workload in the pharmacy. They work in a supportive environment and are actively encouraged to undertake ongoing learning. Team members make suggestions to improve the pharmacy’s services.

Principle 3. Premises

Standards met


The pharmacy’s premises provide a clean, safe and secure environment for people to receive healthcare services. The pharmacy prevents people accessing the premises when it is closed to keep medicines and information safe.

Principle 4. Services, including medicines management

Standards met



The pharmacy opens early and stays open later than usual. People with a variety of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources to protect people from harm. It makes sure that medicines are stored securely at the correct temperature so that medicines supplied are safe to use. The pharmacy team members take the right action if any medicines or devices need to be returned to the suppliers. They make sure that people have all the information they need so that they can use their medicines in the right way. The pharmacy team members give advice to people about where they can get other support.

Principle 5. Equipment and facilities

Standards met


The pharmacy has the right equipment and facilities for the services it provides. It uses these to keep people’s information safe and protect privacy.

Pharmacy details

120-122 Tottenham Court Road
LONDON
W1T5AP
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards