Boots (1041328)

Inspection summary findings

Principle 1. Governance

The pharmacy has effective systems to help ensure the risks associated with its services are identified and managed. It keeps the records it needs to by law, and it has processes to make sure it suitably protects people’s personal information. Team members record and review their mistakes so that they can learn and improve. And they understand how they can help to protect vulnerable people.

Principle 2. Staff

The pharmacy’s staffing levels are appropriate and adjusted if necessary to manage the workload. Team members are qualified and experienced in the roles in which they are working. The pharmacy provides regular training and resources so team members can keep their skills and knowledge up to date. Team members work well together and are supportive of each other. The pharmacy encourages team members to raise concerns and provide feedback so it can make improvements and provide a more effective service.

Principle 3. Premises

The pharmacy generally provides a suitable for the services it provides. It has consultation facilities so people visiting the pharmacy can have a private conversation with team members. Some fixtures and fittings are worn which distracts from the professional image.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are easy for people to access. It manages its services and supplies medicines safely, so people receive appropriate care. The pharmacy obtains its medicines from licensed suppliers, and the team stores and manages medicines appropriately, so they are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It has appropriate systems in place to protect people’s confidentiality.