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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1041250)

Inspection outcome: Standards met

Last inspection: 02/03/2020

Pharmacy context

This is a small branch of Boots inside a busy medical centre opposite Morden Hall and within a short walk of Morden town centre. It is accredited as a Healthy Living Pharmacy (HLP). Its main activity is dispensing NHS prescriptions, mostly for people coming in from the medical centre. It also dispenses private prescriptions, sells a limited range of over-the-counter medicines and provides health advice. It offers a home delivery service for those who are unable to get to the pharmacy themselves.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps good records of the mistakes that happen during the dispensing process. The pharmacist manager regularly reviews them with members of the team so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy usually has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They work well together and can make suggestions to improve safety and workflows where appropriate

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure and professional environment for people to receive its services. But they are small, so there isn’t very much space for people to wait, especially when the pharmacy is busy. The premises include a private room which the team uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. But it only records some of the checks that it makes which may make it harder to show what had been done if a problem were to arise in the future.

Principle 5. Equipment and facilities

Standards met

The pharmacy has adequate facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.

Pharmacy details

Morden Hall Medical Centre
256 Morden Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards