Boots (1041250)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, up-to-date processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps good records of the mistakes that happen during the dispensing process. The pharmacist manager regularly reviews them with members of the team so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects confidential information well and tells people how their private information will be used. Team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy usually has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They work well together and can make suggestions to improve safety and workflows where appropriate

Principle 3. Premises

The pharmacy’s premises provide a secure and professional environment for people to receive its services. But they are small, so there isn’t very much space for people to wait, especially when the pharmacy is busy. The premises include a private room which the team uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. It identifies people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. But it only records some of the checks that it makes which may make it harder to show what had been done if a problem were to arise in the future.

Principle 5. Equipment and facilities

The pharmacy has adequate facilities for the services it provides, and it makes sure that they are properly maintained. It also ensures that people’s private information is kept safe and secure.