Boots (1041111)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team know what their roles and responsibilities are. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log, review and learn from the mistakes they make during the dispensing process. The pharmacy generally keeps all the records it needs to by law. The pharmacy acts upon people’s feedback. And it keeps their private information safe. The pharmacy team is trained in how to protect vulnerable people and team members know what to do to protect people’s welfare.

Principle 2. Staff

The pharmacy has enough staff to deliver its services safely. But some members of the pharmacy team didn’t always have time set aside so they can train whilst at work. The pharmacy encourages its staff to provide feedback. The team members know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

Principle 3. Premises

The pharmacy is clean, secure and is adequate for the services it provides.

Principle 4. Services, including medicines management

The pharmacy stays open later than is usual during the week and at the weekends to make sure its services are accessible to people who use it.  The pharmacy provides safe and effective services. The pharmacy gets its medicines from reputable sources and stores them appropriately and securely and supplies them safely. Members of the pharmacy team generally dispose of people’s waste medicines safely.  But they don’t always correctly dispose of medicines that require special handling.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to deliver its services safely.