Inspection outcome: Standards met
Last inspection: 29/01/2024
Pharmacy context
This pharmacy is located on a busy local high street in a touristic area of West London. The pharmacy mainly serves people who lived and worked in the local area. It receives most of its prescriptions electronically and provides the New Medicine and needle exchange services.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services safely and it has written procedures for staff to follow. It records and reviews errors and shares the outcomes with the team. This helps prevent any reoccurrence and improve the processes at the pharmacy. It keeps the records it needs to by law and maintains them well. The pharmacy manages information to protect the privacy, dignity and confidentiality of people who receive its services. And team members complete annual training on safeguarding so that they know what to do if they have a concern about a vulnerable person.
Principle 2. Staff
The pharmacy has just enough staff to adequately
manage its workload. Team members can raise concerns. They are provided with ongoing training. But they do not always have time set aside for training, which may make it harder
for them to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is properly maintained, secured, and provides an environment that is suitable for the services provided. There is a room where people can have private conversations with a team member.
Principle 4. Services, including medicines management
The pharmacy has a range of systems to help it provide its services in a safe and organised manner. It highlights prescriptions for higher-risk medicines and if a person is prescribed a new medicine. It obtains its medicines from reputable sources, and keeps them secure and generally stores them properly.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities it needs to provide its services. And it largely maintains them well.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |