Boots (1040998)

Inspection summary findings

Principle 1. Governance

The pharmacy has effective systems in place to help manage the risks associated with its services. The pharmacy team keeps the records that it needs to by law. Members of the pharmacy team follow written procedures to help them work safely. They record and review things that go wrong so that they can learn from them. The pharmacy team keeps people's information safe. And team members are able to recognise and respond to safeguarding concerns.

Principle 2. Staff

The pharmacy has enough team members to manage the workload and the services that it provides. The team members receive training, so they have the right skills for their roles. And the pharmacy supports team members to develop their knowledge. Team members are enthusiastic about their work, and teamwork is effective. The pharmacy has a positive culture where team members can raise concerns and make suggestions.

Principle 3. Premises

The pharmacy provides a suitable environment for healthcare services. A consultation room is available so people can receive services and have a conversation with a member of the pharmacy team in private.

Principle 4. Services, including medicines management

The pharmacy's services are easy for people to access. It manages its services and supplies medicines safely. The pharmacy team members provide people with healthcare information and advice. The pharmacy obtains its medicines from licensed suppliers. It stores them securely and manages them appropriately, so they are safe to use. And it has arrangements to identify and remove medicines that are no longer fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide its services safely. The team members maintain the equipment, so it is safe to use. And they use it in a way that keeps people's information safe.