Inspection outcome: Standards met
Last inspection: 17/03/2023
Pharmacy context
This is a community pharmacy on a parade of shops in the London Borough of Newham, East London. People who use the pharmacy are mainly from the local area. The pharmacy dispenses NHS and private prescriptions. It offers the New Medicine Service (NMS), seasonal flu vaccinations and local deliveries as a paid-for service. The pharmacy also supplies some people’s medicines inside multi-compartment compliance packs if they find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. They understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And the pharmacy largely keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team are suitably qualified for their roles. They understand their roles and responsibilities well. And the company provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy's premises are clean and secure. They provide an adequate environment to deliver services from. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. It’s team members help ensure that people with a range of needs can easily access the pharmacy's services. The pharmacy obtains its medicines from reputable sources, and it stores as well as manages them appropriately. Members of the pharmacy team routinely identify people prescribed medicines which require ongoing monitoring, so that they can provide the appropriate advice. This helps ensure they take their medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And team members use them appropriately to keep people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |