Boots (1039701)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services well. It has up-to-date written procedures that the team members follow to help ensure they provide the pharmacy’s services safely. And it keeps the records it needs to by law. Team members suitably protect people’s confidential information, and they understand their role to help protect vulnerable people. The team members respond appropriately when mistakes happen by identifying what caused the error and acting to prevent future mistakes.

Principle 2. Staff

The pharmacy has a team with the appropriate range of experience and skills to safely provide its services. Team members work very well together and are good at supporting each other in their day-to-day work. They discuss ideas and implement new processes to enhance the delivery of the pharmacy’s services. The team members have some opportunities to receive feedback and complete training so they can suitably develop their skills and knowledge.

Principle 3. Premises

The pharmacy premises are clean, secure, and provide a suitable environment for the services provided. It has good facilities to meet the needs of people requiring privacy when using its services.

Principle 4. Services, including medicines management

The pharmacy provides a wide range of services which are easily accessible for people. Team members manage the pharmacy services well to help people receive appropriate care and to make sure people receive their medicines when they need them. The pharmacy obtains its medicines from recognised sources and it stores them properly. The team regularly conducts checks to make sure medicines are in good condition and are suitable to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.