Affinity Pharmacy (1039482)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks to its services. And it has the written procedures it needs relevant to its services. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. Team members record and sometimes discuss the mistakes they make to learn from them. But they don’t always identify why mistakes happen or act on the patterns they find. And they don't always have access to the records they make. So, they may miss opportunities to reflect and make improvements to the pharmacy's services.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete appropriate training to keep their knowledge up to date. And they feel comfortable discussing ideas and issues. But the pharmacy doesn't provide team members with regular appraisals to help them properly identify and address their learning needs.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has a suitable room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. It sources its medicines appropriately. And it stores and manages its medicines properly. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.