Inspection outcome: Standards met
Last inspection: 16/05/2019
Pharmacy context
The pharmacy is in a pedestrianised shopping area in the centre of Barnsley. It is open seven days a week. The pharmacy team mainly dispenses NHS prescriptions and sells a range of over-the-counter medicines. And, it offers NHS services including medicines use reviews (MUR) and the New Medicines Service (NMS). Pharmacy team members provide a stop smoking service and substance misuse service, including supervised consumption and needle exchange. And, they supply medicines in multi-compartmental compliance packs to people in their own homes. They provide emergency contraception, travel vaccinations for meningitis, hepatitis, typhoid, and rabies, via NHS and private patient group direction (PGD).
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. They complete a weekly audit of key governance and safety tasks. And they ask people using the pharmacy for their views. So, they can work in a safe way and provide a quality service to people. The pharmacy protects people’s confidential information. And, it generally keeps the records it must by law. Pharmacy team members record and discuss mistakes that happen. They use this information to learn and reduce the risk of further errors. And they read about mistakes that happen elsewhere to improve their practice. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve. The pharmacy team members know how to safeguard the welfare of children and vulnerable adults.
Principle 2. Staff
The pharmacy team members are qualified and have the right skills for their roles and the services they provide. They undertake training regularly. They reflect on their own performance, discussing any needs with the pharmacist and colleagues. And they support each other to reach their goals. The pharmacy team members feel able to raise concerns and use their judgement. They can discuss issues and act on ideas to support the delivery of services. But they don’t always establish and discuss specific causes of mistakes. So, they may miss chances to learn from errors and make changes to make things safer.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is accessible to people, including people using wheelchairs. And it has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And they mostly provide them with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |