Boots (1039080)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures to identify and manage risks to its services. And pharmacy team members follow them to complete the required tasks. They complete a weekly audit of key governance and safety tasks. And they ask people using the pharmacy for their views. So, they can work in a safe way and provide a quality service to people. The pharmacy protects people’s confidential information. And, it generally keeps the records it must by law. Pharmacy team members record and discuss mistakes that happen. They use this information to learn and reduce the risk of further errors. And they read about mistakes that happen elsewhere to improve their practice. But they don’t always discuss or record enough detail about why these mistakes happen. So, they may miss opportunities to improve. The pharmacy team members know how to safeguard the welfare of children and vulnerable adults.

Principle 2. Staff

The pharmacy team members are qualified and have the right skills for their roles and the services they provide. They undertake training regularly. They reflect on their own performance, discussing any needs with the pharmacist and colleagues. And they support each other to reach their goals. The pharmacy team members feel able to raise concerns and use their judgement. They can discuss issues and act on ideas to support the delivery of services. But they don’t always establish and discuss specific causes of mistakes. So, they may miss chances to learn from errors and make changes to make things safer.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people, including people using wheelchairs. And it has systems in place to help provide its services safely and effectively. It stores, sources and manages its medicines safely. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And they mostly provide them with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And they provide these people with advice to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.