Boots (1039049)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages risks to its services. It has clear systems and procedures in place to help pharmacy team member manage these risks. Team members understand their role in protecting vulnerable people. And they suitably protect people’s confidential information. Team members record and discuss the mistakes they make to learn from them. But they don’t always capture key information in these records to help aid future reflection and additional learning.

Principle 2. Staff

The pharmacy's team members are suitably qualified for their roles and the services they provide. And they complete ongoing training to keep their knowledge and skills up to date. Pharmacy team members are generally able to manage the workload. But they are sometimes working under pressure and are often required to manage several tasks at once, so may not always be working in the most efficient way.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has a suitable room where pharmacy team members can speak to people privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people, including people using wheelchairs. The pharmacy operates and provides its services safely. It has processes in place to help ensure people receive appropriate advice and information about their medicines. The pharmacy sources its medicines appropriately. And it stores and manages its medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It maintains its equipment properly so it is safe to use. And pharmacy team members manage and use the equipment in ways that protect people’s confidentiality.