Boots (1039006)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks to its services. It has the written procedures it needs to help pharmacy team member manage these risks. Team members understand their role in protecting vulnerable people. And they suitably protect people’s confidential information. Team members record and discuss their mistakes to make sure they learn from them. But they don’t always capture key information in these records to help aid future reflection and learning.

Principle 2. Staff

The pharmacy's team members are suitably qualified for their roles and the services they provide. And they complete ongoing training to keep their knowledge and skills up to date. The pharmacy team are generally able to manage the workload. But the minimal staffing levels means team members sometimes have to manage several tasks at once, so may not always work effectively.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides an adequate space for the services it provides. The pharmacy has a suitable room where pharmacy team members can speak to people privately.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. These include processes to help ensure people's medicines are suitable for them, and that they receive appropriate advice. It sources its medicines appropriately. And it stores and manages its medicines properly.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.